Question 1

What is Forlena?

Accepted Answer

Forlena is an AI-native sales execution platform that helps B2B sales teams close more deals. Unlike traditional CRMs that just store data, Forlena actively analyzes every deal using the IMPACT Framework and tells sales reps exactly what to do to win. It includes AI-powered deal scoring, automated recommendations, email drafts, and natural language analytics.

Question 2

How is Forlena different from traditional CRMs?

Accepted Answer

Traditional CRMs like Salesforce and HubSpot were built to store data, with AI added later as an afterthought. Forlena was built AI-native from day one - AI is the core of how it works, not a bolt-on feature. This means smarter deal scoring, better recommendations, and insights that actually help you close deals.

Question 3

What is the IMPACT Framework?

Accepted Answer

The IMPACT Framework is Forlena's proprietary 6-pillar system for objectively scoring deal health. Each pillar is scored 0-5 for a total of 30 points: I (Ideal Fit & Intent), M (Metrics & Motivation), P (People & Process), A (Authority & Ability), C (Competitive & Compelling), T (Timeline & Traction). Scores correlate with win probability - deals scoring 25-30 have 80%+ win rates.

Question 4

What languages does Forlena support?

Accepted Answer

Forlena supports 11 languages for AI interactions: English (US), English (UK), Korean, Japanese, Chinese, Spanish, French, German, Portuguese, Malay, and Thai. The AI can analyze deals, draft emails, and provide recommendations in any of these languages. It can even draft emails in one language while showing you a translation in your preferred language.

Question 5

How much does Forlena cost?

Accepted Answer

Forlena costs $99 per user per month for all features with unlimited AI. Annual billing is $79 per user per month (20% discount). Start with a free 14-day trial—no credit card required.

Question 6

Is there a free trial?

Accepted Answer

Yes, Forlena offers a 14-day free trial with full access to all features and unlimited AI. No credit card required to start.

Question 7

What's included in the price?

Accepted Answer

Everything. One price, all features. This includes unlimited AI deal analysis, unlimited email drafts, unlimited Ask Forlena queries, IMPACT scoring, pipeline analytics, Google and Microsoft integration, CSV import, team management, and all 11 languages.

Question 8

Are AI features limited or do they cost extra?

Accepted Answer

No limits and no extra cost. All AI features are unlimited and included in your subscription. We use a fair use policy instead of credits - normal business use is always unlimited.

Question 9

What's the cancellation policy?

Accepted Answer

Monthly: Cancel anytime, keep access until your billing period ends. Annual: Pay upfront for 20% savings ($79/user vs $99), keep access for the full year. No auto-renewal surprises—we'll remind you before your plan renews.

Question 10

What integrations does Forlena support?

Accepted Answer

Forlena integrates with Google Workspace (Gmail and Google Calendar) and Microsoft 365 (Outlook mail and calendar). Emails and calendar events with your stakeholders are automatically synced to the relevant deals.

Question 11

Can I import my existing deals?

Accepted Answer

Yes. Forlena has AI-assisted CSV import that automatically maps your columns to Forlena fields. You can import thousands of deals in minutes, and the AI even helps match deal owners to team members.

Question 12

Does Forlena work with Salesforce or HubSpot?

Accepted Answer

Forlena is a CRM replacement, not a CRM add-on. We don't integrate with other CRMs because Forlena IS your CRM. You import your data once via CSV and Forlena becomes your system of record.

Question 13

What is Ask Forlena?

Accepted Answer

Ask Forlena is Forlena's AI assistant that you can access from anywhere in the app. You can ask questions in natural language like "Show me deals over $50K closing this month" or "Add a stakeholder named John Smith to the Acme deal" and the AI will help you instantly.

Question 14

Is Forlena secure?

Accepted Answer

Yes. Forlena uses enterprise-grade security including encryption in transit and at rest, row-level data isolation between customers, and runs on Google Cloud Platform infrastructure. We're also compliant with privacy laws in 9 Asia-Pacific jurisdictions.

Question 15

What data protection laws does Forlena comply with?

Accepted Answer

Forlena complies with PDPA (Singapore), PIPA (South Korea), APPI (Japan), Privacy Act (Australia), PDPO (Hong Kong), and data protection laws in Taiwan, Malaysia, Philippines, and Thailand.

Question 16

Can I export my data?

Accepted Answer

Yes. You can export all your data (deals, stakeholders, activities) at any time from Settings. You own your data.

Question 17

Can I delete my data?

Accepted Answer

Yes. You can request complete data deletion from Settings. We process deletion requests within 30 days.

Question 18

How long does it take to set up Forlena?

Accepted Answer

Most teams are up and running in under an hour. Sign up, complete the AI-guided onboarding (5 minutes), import your deals via CSV, and start using Forlena immediately.

Question 19

Do I need technical skills to use Forlena?

Accepted Answer

No. Forlena is designed for sales teams, not IT departments. Everything works through a simple web interface, and the AI helps guide you through setup and daily use.

Question 20

How do I get help?

Accepted Answer

You can ask Forlena's AI assistant for help anytime, read our Help documentation, or contact support@forlena.com. We typically respond within 24 hours.

Frequently Asked Questions

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